WARRANTY, SHIPPING & CARE
Wipe clean using a soft, dry cloth.
Avoid direct contact with the outdoor elements (unless of course you're using our outdoor lamp ;).
Use only Modern Lantern replacement parts.
Order online through our Secure Shopping Cart. Credit cards are charged at time of order. We do not personally store your credit information and all data online is encrypted automatically. A sales tax of 8.25% applies for state of Texas sales only.
Normally, your item will ship within 2-3 business days (for In Stock items) 5-7 days (Custom Made in USA ceramics) of processing your order. PRE-ORDERS will ship in 3-4 weeks. All of our lamps are Drop Test Certified and ship for a flat $10 via FedEx Home or Ground in the 48 states. We do not ship internationally or to Hawaii, Alaska or Puerto Rico for the flat $10, contact us prior to ordering and we can quote you a shipping rate via USPS (but NO guarantee on the shade coming in perfect, sorry!). You should normally receive your product within 5 - 10 business days after ordering with us.
We will e-mail you confirmation of your order and tracking number for your reference.
We are committed to making sure you are completely satisfied with your purchase. If for any reason you are not satisfied with your Modern Lantern, you may return it for replacement or full refund within 30 days from the date of purchase with your original packaging. If you have any issues with the performance of your Modern Lantern, first read through our User Guide, see the FAQs, and finally feel free to contact a customer service representative using our contact page.
NOTE: We can only accept returns for NON product issues in our original packaging. We do NOT pay for return shipping unless the product was damaged or has a technical issue. In addition, in certain circumstances, a usage or restocking fee also may apply.
Modern Lantern warrants this product is free from defects in workmanship for one year from the date of purchase. The rechargeable battery is warranted for one year from the date of purchase. The LED bulb is warranted for one year from the date of purchase.
A receipt indicating date of purchase is required for all warranty claims. This warranty does NOT cover damages resulting from accident, misuse, leaving our indoor rated lamps in the outdoor elements, or any tampering with components to alter the performance of the product.
For warranty and repair contact Modern Lantern at:
Frequently Asked Questions