WARRANTY, SHIPPING, RETURNS & CARE

DOWNLOAD OUR USER GUIDE

CARE   
Wipe clean using a soft, dry cloth.
Avoid direct contact with the outdoor elements (unless of course you're using our outdoor lamp ;).
Use only Modern Lantern replacement parts.


SHIPPING 
Order online through our Secure Shopping Cart. Credit cards are charged at time of order. We do not personally store your credit information and all data online is encrypted automatically. A sales tax of 8.25% applies for state of Texas sales only.

Normally, your item will ship within 2-3 business days (for In Stock items) 5-7 days (Custom Made in USA ceramics) of processing your order. PRE-ORDERS will ship in 3-4 weeks typically. All of our lamps are Drop Test Certified and ship for a flat $10 (per lamp) via FedEx Home or Ground in the 48 states. We do not ship internationally or to Hawaii, Alaska or Puerto Rico for the flat $10, but contact us info@modernlantern.com and we can quote you a shipping rate via DHL (but NO guarantee on the shade coming in perfect, sorry!). Under normal circumstances you should expect to receive your product within 5 - 10 business days after ordering with us.

We will e-mail you confirmation of your order and tracking number for your reference.


RETURN POLICY  
We are committed to making sure you are completely satisfied with your purchase, no really. If for any reason you are not satisfied with your Modern Lantern, you may return it for replacement or full refund within 30 days from the date of purchase with your original packaging only. If you have any issues with the performance of your Modern Lantern, first read through our User Guide, see the FAQs, and finally feel free to contact a customer service representative using our contact page.
NOTE: We can only accept returns for NON product issues in our original packaging, including the shade in its original wrap. We do NOT pay for return shipping unless the product was damaged or has a technical issue. In addition, in certain circumstances, a usage or restocking fee also may apply. We only issue refunds once we receive and inspect your return, so pack with care!

Have a return? contact us: support@modernlantern.com (with your order number if possible)

WARRANTY
Modern Lantern warrants this product is free from defects in workmanship for one year from the date of purchase. The rechargeable battery is warranted for one year from the date of purchase. The LED bulb is warranted for one year from the date of purchase.
A receipt or order confirmation indicating date of purchase is required for all warranty claims. This warranty does NOT cover damages resulting from accident, misuse, leaving our indoor rated lamps in the outdoor elements, or any tampering with components to alter the performance of the product.

For warranty and repair contact Modern Lantern at:
support@modernlantern.com

LINKS:
User Guide
Frequently Asked Questions

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